What are the Benefits of VoIP?

Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the Internet rather than the conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it through the Internet. So if you are using a VoIP telephone system, you are basically using the Internet to make phone calls. Using a VoIP system has several benefits for many businesses, as follows:

VoIP offers excellent call quality. The person you’re calling can’t tell whether you’re using VoIP or POTS (plain old telephone service)—there’s little difference in quality.

Lower cost. The biggest advantage VoIP has over POTS is cost. Domestic calls are free, or at the very least, less expensive than POTS; while international calls are also much less expensive and, in certain cases, free as well.

Convenience and versatility. Virtual phone numbers can be assigned to ring on multiple devices: a landline phone, a cell phone, or a work or home phone. You can also assign multiple phone numbers to ring on a single handset.

Attractive to businesses. The cost of voice calls is lower, a cost savings multiplied times the number of employees and the frequency of calling. Also, VoIP integrates data and voice communications (including cell phones) in a more cost-efficient manner.

VoIP is a multifunction system. SIP (Session Initiated Protocol)–enabled VoIP handsets can handle any kind of communication, whether voice or data: regular phone calls, faxes, voicemail, email, Web conferences, etc. So you could, for example, listen to your email or record a voice message that you could send to a fax machine.

The handsets are also scalable. You can add and subtract features as you need without switching out hardware. The plug-and-play capability means that you don’t need a support team to reconfigure the network every time new extensions are added. All you need to do is plug the handset in and it’s ready to go.

Efficient and secure. Allowing voice and data communications to run over a single network greatly reduces corporate infrastructure costs; the larger the company, the greater the savings. For companies concerned about security, VoIP already has the capability to use standardized encryption protocols, which is much more difficult to provide on a regular telephone connection.

Hardware is inexpensive and versatile. VoIP handsets are less expensive than traditional telephones and are simpler to reconfigure.

VoIP comes with a virtual assistant. Some other handy business features include Auto Attendant—also called a virtual assistant—which not only plays prerecorded music or messages for callers on hold, but also routes calls to departments as well as individuals.

VoIP as a tracking system. Another interesting feature is sometimes called Find Me, Follow Me, Call Hunting, or Advanced Forwarding. It allows a handset (or a number) to move wherever the person goes, whether it’s in the office, at a convention center, or using a home phone or cell phone.

Integrating VoIP with other systems is easy. Many VoIP systems also integrate emails and calendar systems such as Microsoft Outlook. This lets you “click to dial” an Outlook contact and automatically record calls you make and receive.

Interested in upgrading to Centric eConnect Hosted Cloud VoIP? Give us a call today: 703.321.7110.