"LSNV selected Centric Telecom as our telecom provider in November 2011 after a full telecom purchasing search process. Centric was selected based on their industry knowledge, excellent reputation in the marketplace, and their overall professional demeanor. While this was prior to my joining LSNV, I understand that our Deputy Executive Director and Intake Manager at the time were impressed with how Carrie and Larry took the time to understand our very complex office network of offices dispersed all over N. Virginia, all of the challenges of our old phone system, and asked a lot of questions about how we function at the different department levels.
They submitted a solution that completely replaced all our equipment, internet and voice at our sites as well as data cabling as needed to accommodate the new technology. It was cohesive and innovative, giving us the latest technology for the time, increasing our efficiency and productivity while allowing us to provide better service to our clients though shorter hold times, etc.
I have enjoyed working with Centric Telecom since I joined LSNV in early 2013. We recently went through the process a second time and upgraded our on-premise phone system with Centric's cloud phone system solution. We are currently in discussion with them about updating our call center solution. As you can see, Centric Telecom is a technology partner not just our vendor."
Kwame Pobee, IT Manager LSNV
"Centric Telecom installed hosted VoIP service in multiple locations for us in 2014. The staff was great and patient training us on the new systems and worked out special programming for our customized needs. Quick and responsive!"
—Sandy C. Georgetown Insurance Service, Inc.
"The voice over IP service has been consistent and clear. The capabilities of our new phone system easily met our current needs, and the training, support and service made implementation simple. Most importantly, we are now positioned for business growth, providing the flexibility our clients and employees are looking for from the technology we utilize."
—Scott W. Pohlman, Partner Hale Ball
"What I like most about Centric is their service and support. You can get VOIP phones and solutions from many different vendors and I talked to a lot of them. But Centric offered the service agreement and support that we needed. There's a lot they can do remotely, but when we need or just want a tech on site, they send one. We are not the most organized company and we were going through a lot of staff changes, growth, and moving and Centric was able to work with us, be patient and ensure we got everything we wanted. Our Centric Account Manager even negotiated our internet contract with Comcast when we were moving so all I had to do was sign the paperwork."
—Krystal Ramseur, MPA Operations Manager, Academy of Hope Adult Public Charter School
"We have been using Centric for all our telecommunications services for the last ten years or so when we replaced our aging mechanical systems with new technology. This includes multiple buildings and phone systems in diverse geographic locations throughout St. Mary's County. We have found Centric to be highly skilled, reliable and professional throughout the years. They have always been available and ready to assist, no matter how minor the issue. Their professional technicians are quite adept at problem solving, either on scene or remotely, and down time has been kept well under our requirements. We have presented them with many programming and installation challenges and they have performed flawlessly. It has truly been a pleasure doing business with them. I highly recommend their services"
Robert J. Fehn Sr., IT Director St. Mary County Metropolitan Commission
"Centric Telecom has been a partner with Dominion Voice and Data for many years. As we are based in Richmond, Centric is our "boots on the ground" in the DMV. Sunrise is our national account and Centric maintains and installs the phone systems on our behalf at the 25+ Sunrise locations in the DMV. They are extremely knowledgeable and capable of how to work at assisted living facilities as they have many years of experience doing just that. One notable installation was The Fairfax Sunrise where they installed a large Toshiba phone system with over 200 pones including the residents' rooms. We can highly recommend Centric Telecom."
Chad Tester, COO Dominion Voice and Data
"Centric has partnered with the Fund a number of years and has been able to provide telecommunications that accommodate our rapid growth and growing globalization. Everyone really enjoys having instant contact with international colleagues by dialing a three-digit extension. We have appreciated their dedication to providing excellent customer and technical service throughout our business relationship."
—Sarah Yarger, Manager of Technology The Fund For Global Human Rights
"As the IT Specialist for Fairfax County Economic Development Authority (FCEDA), I'm under the importance of establishing a good client-vendor relationship, in which I found in Centric Telecom.
Centric Telecom has become a trusted resource and partner from the moment we began working with them in 2008. Each employee of Centric Telecom represents an in-depth product knowledge, dedication to our needs and requirements and always offers FCEDA with solutions that fit within the means of our budget. Throughout the years we have learned to appreciate the high levels of customer service Centric Telecom repeatedly provides."
Obed Vasquez, IT Specialist Fairfax County EDA
"AJ has gone above and beyond in resolving some issues VSC had, and I wanted to let you know that. He really knows his stuff! He figured out solutions to multiple issues we were having that were completely unrelated and fairly complex. I really appreciate everything he's done to help us. Just wanted to let you know."
—Aliza Forman, IT Director Veterinary Surgical Centers
"Centric Telecom's staff has been a pleasure to work with, as they continue to provide excellent customer service and technical support. I can highly recommend Centric for any of the telecommunications services they provide."
Wes Wood, Network Administrator BCS, Incorporated
"Clark, thank you for all you did and the team at Centric. We are very pleased with the phone system servicing all our offices and I now have a much better understanding of the complexities involved in deploying this and appreciate all that everyone did."
Scott Agge, President and Owner Guardian Fire Protection Services