Support

We Use Only Certified and Experienced Technicians

Powered by a highly skilled and trained team of application engineers, technicians, and customer service representatives, we support our clients with excellent service every day.

Experience does matter – and we’ve been doing it for over 200 combined years.

Our manufacturer-certified technicians provide installation, repair and maintenance services 24 hours a day, 7 days a week, 365 days a year.

Project managers provide on-site training with customized training material.

Centric Telecom’s support services cover:

Telecom system moves, upgrades and service
Maintenance contracts
Managed Services
Monitoring service (Telecom and Network)
Service level programs

Routine Repair Service

Non-emergency requests are promptly dispatched in the order they are received, following emergency calls, typically within 24 business hours.

Centric Telecom’s professional staff and certified technicians provide our clients, from the smallest to the largest, with a long term commitment to total satisfaction when it comes to the service of new or existing communications solutions.

For over 20 years, it has been our company’s goal to provide the best service and installations possible. This is accomplished by using only certified and experienced technicians, by working with our clients on solutions, meeting and exceeding expectations, and by keeping our word.

“What I like most about Centric is their service and support. You can get VOIP phones and solutions from many different vendors and I talked to a lot of them. But Centric offered the service agreement and support that we needed. There’s a lot they can do remotely, but when we need or just want a tech on site, they send one. We are not the most organized company and we were going through a lot of staff changes, growth, and moving and Centric was able to work with us, be patient and ensure we got everything we wanted. Our Centric Account Manager even negotiated our internet contract with Comcast when we were moving so all I had to do was sign the paperwork.”

—Krystal Ramseur, MPA Operations Manager, Academy of Hope Adult Public Charter School

“I am writing in regards to your Project Manager. Clark has been my direct contact with you all for the last month, and I wanted to sing his praises to you. As a business manager, I work with many different vendors from all over the country, and I have never worked with anyone as responsive, kind, and considerate as Clark. He responds to every email that I send, usually within 15 minutes or less. And when he responds, he is very clear and thorough with his directions. He also always follows-up, to make sure that my problem has been resolved. He has been an all-around joy to work with. I just wanted to share this, as people are often not recognized for all of the amazing work that they do, and I so appreciate working with someone who makes my job easier!”

—Tulli Dobler , Business Manager Bright Horizons Family Solutions @ Georgetown DC

"AJ has gone above and beyond in resolving some issues VSC had, and I wanted to let you know that. He really knows his stuff! He figured out solutions to multiple issues we were having that were completely unrelated and fairly complex. I really appreciate everything he's done to help us. Just wanted to let you know."

—Aliza Forman, IT Director Veterinary Surgical Centers

“The voice over IP service has been consistent and clear. The capabilities of our new phone system easily met our current needs, and the training, support and service made implementation simple. Most importantly, we are now positioned for business growth, providing the flexibility our clients and employees are looking for from the technology we utilize.”

—Scott W. Pohlman, Partner Hale Ball

"Centric has partnered with the Fund a number of years and has been able to provide telecommunications that accommodate our rapid growth and growing globalization. Everyone really enjoys having instant contact with international colleagues by dialing a three-digit extension. We have appreciated their dedication to providing excellent customer and technical service throughout our business relationship."

—Sarah Yarger, Manager of Technology The Fund For Global Human Rights

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