Support

We Use Only Certified and Experienced Technicians

Powered by a highly skilled and trained team of application engineers, technicians, and customer service representatives, we support our clients with excellent service every day.

Experience does matter – and we’ve been doing it for over 200 combined years.

Our manufacturer-certified technicians provide installation, repair and maintenance services 24 hours a day, 7 days a week, 365 days a year.

Project managers provide on-site training with customized training material.

Centric Telecom’s support services cover:

Telecom system moves, upgrades and service
Maintenance contracts
Managed Services
Monitoring service (Telecom and Network)
Service level programs

Routine Repair Service

Non-emergency requests are promptly dispatched in the order they are received, following emergency calls, typically within 24 business hours.

Centric Telecom’s professional staff and certified technicians provide our clients, from the smallest to the largest, with a long term commitment to total satisfaction when it comes to the service of new or existing communications solutions.

For over 20 years, it has been our company’s goal to provide the best service and installations possible. This is accomplished by using only certified and experienced technicians, by working with our clients on solutions, meeting and exceeding expectations, and by keeping our word.

"LSNV selected Centric Telecom as our telecom provider in November 2011 after a full telecom purchasing search process. Centric was selected based on their industry knowledge, excellent reputation in the marketplace, and their overall professional demeanor. While this was prior to my joining LSNV, I understand that our Deputy Executive Director and Intake Manager at the time were impressed with how Carrie and Larry took the time to understand our very complex office network of offices dispersed all over N. Virginia, all of the challenges of our old phone system, and asked a lot of questions about how we function at the different department levels.

They submitted a solution that completely replaced all our equipment, internet and voice at our sites as well as data cabling as needed to accommodate the new technology. It was cohesive and innovative, giving us the latest technology for the time, increasing our efficiency and productivity while allowing us to provide better service to our clients though shorter hold times, etc.

I have enjoyed working with Centric Telecom since I joined LSNV in early 2013. We recently went through the process a second time and upgraded our on-premise phone system with Centric's cloud phone system solution. We are currently in discussion with them about updating our call center solution. As you can see, Centric Telecom is a technology partner not just our vendor."

Kwame Pobee, IT Manager LSNV

"Centric Telecom installed hosted VoIP service in multiple locations for us in 2014. The staff was great and patient training us on the new systems and worked out special programming for our customized needs. Quick and responsive!"

—Sandy C. Georgetown Insurance Service, Inc.

"The voice over IP service has been consistent and clear. The capabilities of our new phone system easily met our current needs, and the training, support and service made implementation simple. Most importantly, we are now positioned for business growth, providing the flexibility our clients and employees are looking for from the technology we utilize."

—Scott W. Pohlman, Partner Hale Ball

“What I like most about Centric is their service and support. You can get VOIP phones and solutions from many different vendors and I talked to a lot of them. But Centric offered the service agreement and support that we needed. There’s a lot they can do remotely, but when we need or just want a tech on site, they send one. We are not the most organized company and we were going through a lot of staff changes, growth, and moving and Centric was able to work with us, be patient and ensure we got everything we wanted. Our Centric Account Manager even negotiated our internet contract with Comcast when we were moving so all I had to do was sign the paperwork.”

—Krystal Ramseur, MPA Operations Manager, Academy of Hope Adult Public Charter School

"We have been using Centric for all our telecommunications services for the last ten years or so when we replaced our aging mechanical systems with new technology. This includes multiple buildings and phone systems in diverse geographic locations throughout St. Mary's County. We have found Centric to be highly skilled, reliable and professional throughout the years. They have always been available and ready to assist, no matter how minor the issue. Their professional technicians are quite adept at problem solving, either on scene or remotely, and down time has been kept well under our requirements. We have presented them with many programming and installation challenges and they have performed flawlessly. It has truly been a pleasure doing business with them. I highly recommend their services"

Robert J. Fehn Sr., IT Director St. Mary County Metropolitan Commission

Support

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