NetPhone

Look at any desktop in any company and you’re guaranteed to find a computer and a telephone. These critical communication tools are used constantly; yet they are seldom integrated. Instead, users become the “technology-integrator,” going back and forth for information and communication while reducing the level of customer service provided to callers. Net Phone leverages the power of the computer and telephone to bring one superior tool to the desktop. Net Phone manages incoming and outgoing call functions and synchronizes with a company’s operations, servers, internet access, CRM or contact software. The versatility of Net Phone allows you to control calls, capture important customer data and provide customers with superior service.

More about Netphone

Net Phone provides users with telephone features and call-handling functions directly from the computer. Dialing, answering, transferring, placing a call on hold and ending calls are all executable from the compact or expanded Net Phone view. Intelligent call keys display the Caller ID and status of each call, allowing users to efficiently manage multiple calls. Net Phone also allows you to dial a phone number from any program including contact, CRM, word processing, spreadsheet and presentation applications. The Call Notes feature allows users to attach important customer information to a call, which then follows the caller if they are transferred to another department or extension. This eliminates the need to ask a caller for the same information multiple times.

• Screen Pops
• Calling from Outlook and Other CRMs
• Personal Call Handler
• Chat
• Collaboration
• Call History
• Directory
• Hot Key Dialing

Screen Pops

Net Phone integrates with many of the leading contact manager and CRM programs with its flexible, multi-protocol software interface. When a phone call comes in, Net Phone triggers the software’s database and automatically launches (pops-up) the caller’s corresponding contact information as well as a journal screen. Among the applications with which Net Phone integrates for screen pops are shown below:

• Microsoft® Outlook®
• ACT!®
• Tigerpaw Business Suite
• FrontRange™ Goldmine ®
• Lotus® Organizer
• SalesLogix® for Sales
• Epicor's Clientele
• Onyx Customer Center
• TeleMagic®
• Microsoft Access®
• Maximizer
• FrontRange HEAT®
• Salesforce.com®
• Microsoft Internet Explorer
• Uptrends™
• Netscape® Navigator
• Ericom® PowerTerm
• Microsoft CRM (requires Call Router and IVR Option)

Calling from Outlook or other CRM package listed above

A new dial button, called “Dial with Oaisys Net Phone.” This button sends the requested Contact to Outlook Link or other CRM’s for dialing, and attaches the Contact name to the outgoing call. Outlook Link can also be set up to automatically dial the number if there is only one number in the Contact.

Personal Call Handler

The Personal Call Handler saves time by automatically performing routine call-handling events. Using a combination of triggering events, conditions and actions, Net Phone addresses each call or function based on the user or supervisor preferences. Net Phone can announce VIP calls with a particular tone from the PC, forward incoming calls from a specific number directly to voice mail, launch e-mail or contact programs, and log into an ACD group on start up.

Chat

Chat is an instant messaging tool that is a standard feature of Net Phone. Chat is a great tool for getting a message to someone when they are busy on the phone or to get information in a less intrusive manner than calling the person.

Collaboration

Through chat share static images from your PC with any other Netphone user. Great for reviewing drawings, power point, documents, etc.

Call History

Net Phone automatically creates a log of calls dialed and received on the local telephone extension. The Call History can be searched for specific calls by date, telephone number, name, or account code. Calls can be automatically dialed by double clicking the call in the Call History window. The entire Call History or a search result can easily be printed or exported to a file.

Directory

The Net Phone provides a powerful set of directory features that allow you to look up and dial PBX extensions with a click of your mouse. The directory is automatically generated by the system so it is always up to date with every extension. It can easily be searched by name, and printed or exported

Hot Key Dialing

The “Dial Hot key” allows you to dial a number from any application. For example, you may have a phone number in a Microsoft Word® document that you want to dial. You simply highlight the number in the Word document and press a hot key combination. The hot key combination dials the number in Net Phone. Numbers may be dialed in this manner from web sites, applications…if the number is on your screen it can be highlighted and dialed.

Note: The Hot Key combination is F11 by default; however, this can be changed to meet your individual needs.