On Premise Phone Systems

On Premise Phone Systems

In today’s business world, it is critical to have a business communication solution that will keep you connected with your customers and employees anywhere and at any time. Your business phone is one of the most critical components of your communication success as a business. The right phone will deliver the features you need to ensure every customer call is handled professionally and offers you the tools that you can use to easily manage your staff’s performance.

For more than 27 years, ESI has perfected the desktop phone to work as the hub of your communications. ESI phones are loaded with advanced capabilities, and are incredibly intuitive to use with features you use every day at your fingertips. Each phone is purposefully designed by ESI engineers to work with ESI solutions and deliver the best in communications.

ESI offers both an IP on premise system, eSIP, and a digital system, Communications Server, that handles analog, digital and IP connections without external converters. Digital phones work with any type of cable. The system provides all the popular features such as voicemail to email, app for smart phone, desktop computer app and much more.

Learn more about the features of the ESI Communications Server here.

The following are the ESI Phones that we offer:

ESI eSIP Evolution Series™

The all-new ESI eSIP Evolution Series™ delivers power, performance, flexibility and scalability for small to mid- sized enterprises up to 500 users. With a modular design that uses the very latest advanced standards-based technology, the eSIP Evolution Series is engineered for the communications needs of today, while “future-proofing” your investment with the ability to grow along with your organization in the future. These are some of the benefits:

Easy to Deploy: Comprehensive auto-provisioning and advanced plug-and-play capabilities, combined with an intuitive Metro UI driven by point-and-click configuration, means faster installations.
Power and Performance: The latest powerful technology advancements, including industrial-grade Quad Core processors, T1 DSP voice processors, and extended-life power units with lightning protection. This solution works with SIP/IAX2, PSTN lines, ISDN, T1/PRI, and GSM/3G/4G.
Premium Technology and Features: Enterprise-grade features improve productivity and efficiency by making routine tasks simple, including visual voice mail, dial-by-name directories, conferencing, advanced call handling, call recording, and more!
Secure and Reliable: Gain peace-of-mind with advanced fail-over/redundancy, built-in security, monitoring and reporting capabilities as standard. Additionally, the internal firewall/threat detection and support for TLS and SRTP encryption means that your communications remain secure from unexpected threats to your system.
Mobility with ESI eMobile App: Access voice mails, contact directories, and call recording features from wherever you may be, and always stay available to receive calls from your most valuable clients – even from the beach!

Learn more about the features of the ESI eSIP Evolution Series™ here.

ESI Communications Server

Build your entire telecommunications strategy around one of the powerful ESI Communications Servers, knowing that they will easily adapt as your business needs change. ESI Communications Servers are easy- to- use and feature-rich, allowing your business to communicate like a major player, enhancing your corporate image and projecting a larger organization to your clients and prospects. Unique integration capabilities mean call-processing efficiency at cost savings never before possible. These are some of the benefits and features:

Cost savings: Get all the advantages of an on-premises solution with the option of moving some (or all) of your lines from analog to SIP, freeing up funds that can be utilized for other business needs.
Agility: ESI Communications Servers are highly-advanced and highly-scalable, with flexible architecture that fully supports both digital and IP-based communications so that your system can easily adapt and grow with your business.
Business continuity: Your Communication Server provides security and built-in redundancy to ensure business continuity in case of a disaster.
Productivity: The unique calling features, advanced messaging, and customizable auto-attendant tools let your teams work more efficiently, spending less time on tedious communications tasks and more time getting business done.

Learn more about the features of the ESI Communications Server here.

Learn more about ESI business phones here.

“LSNV selected Centric Telecom as our telecom provider in November 2011 after a full telecom purchasing search process. Centric was selected based on their industry knowledge, excellent reputation in the marketplace, and their overall professional demeanor. While this was prior to my joining LSNV, I understand that our Deputy Executive Director and Intake Manager at the time were impressed with how Carrie and Larry took the time to understand our very complex office network of offices dispersed all over N. Virginia, all of the challenges of our old phone system, and asked a lot of questions about how we function at the different department levels.

They submitted a solution that completely replaced all our equipment, internet and voice at our sites as well as data cabling as needed to accommodate the new technology. It was cohesive and innovative, giving us the latest technology for the time, increasing our efficiency and productivity while allowing us to provide better service to our clients though shorter hold times, etc.

I have enjoyed working with Centric Telecom since I joined LSNV in early 2013. We recently went through the process a second time and upgraded our on-premise phone system with Centric’s cloud phone system solution. We are currently in discussion with them about updating our call center solution. As you can see, Centric Telecom is a technology partner not just our vendor.”

Kwame Pobee, IT Manager LSNV

"Centric Telecom installed hosted VoIP service in multiple locations for us in 2014. The staff was great and patient training us on the new systems and worked out special programming for our customized needs. Quick and responsive!"

—Sandy C. Georgetown Insurance Service, Inc.

"The voice over IP service has been consistent and clear. The capabilities of our new phone system easily met our current needs, and the training, support and service made implementation simple. Most importantly, we are now positioned for business growth, providing the flexibility our clients and employees are looking for from the technology we utilize."

—Scott W. Pohlman, Partner Hale Ball

“What I like most about Centric is their service and support. You can get VOIP phones and solutions from many different vendors and I talked to a lot of them. But Centric offered the service agreement and support that we needed. There’s a lot they can do remotely, but when we need or just want a tech on site, they send one. We are not the most organized company and we were going through a lot of staff changes, growth, and moving and Centric was able to work with us, be patient and ensure we got everything we wanted. Our Centric Account Manager even negotiated our internet contract with Comcast when we were moving so all I had to do was sign the paperwork.”

—Krystal Ramseur, MPA Operations Manager, Academy of Hope Adult Public Charter School

"We have been using Centric for all our telecommunications services for the last ten years or so when we replaced our aging mechanical systems with new technology. This includes multiple buildings and phone systems in diverse geographic locations throughout St. Mary's County. We have found Centric to be highly skilled, reliable and professional throughout the years. They have always been available and ready to assist, no matter how minor the issue. Their professional technicians are quite adept at problem solving, either on scene or remotely, and down time has been kept well under our requirements. We have presented them with many programming and installation challenges and they have performed flawlessly. It has truly been a pleasure doing business with them. I highly recommend their services"

Robert J. Fehn Sr., IT Director St. Mary County Metropolitan Commission

On Premise Phone Systems

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