Maintenance and Management

Experience Does Matter – And We Prove It Every Day.

Driven by a highly skilled and manufacturer-certified team of system engineers, technicians, trainers and customer service representatives, we support our clients with exemplary service every day.

Our technicians and engineers are highly skilled and experienced with both system software as well as equipment. We have always been able to have a system operate to our customer’s satisfaction.

Our Maintenance and Management programs are flexible and include software support and equipment repair for telephone systems, peripherals, and video conferencing. Our maintenance programs include:

Maintenance Contracts
Flexible programs
Alarm monitoring and reporting options
Three packages to choose from:
1. Silver: Software Support (included with Hosted PBX)
2. Gold +: Parts, Labor and Software Support during business hours, plus free remote MAC
3. Platinum: Gold + with 24-hour labor coverage

“What I like most about Centric is their service and support. You can get VOIP phones and solutions from many different vendors and I talked to a lot of them. But Centric offered the service agreement and support that we needed. There’s a lot they can do remotely, but when we need or just want a tech on site, they send one. We are not the most organized company and we were going through a lot of staff changes, growth, and moving and Centric was able to work with us, be patient and ensure we got everything we wanted. Our Centric Account Manager even negotiated our internet contract with Comcast when we were moving so all I had to do was sign the paperwork.”

—Krystal Ramseur, MPA Operations Manager, Academy of Hope Adult Public Charter School

"I am writing in regards to your Project Manager. Clark has been my direct contact with you all for the last month, and I wanted to sing his praises to you. As a business manager, I work with many different vendors from all over the country, and I have never worked with anyone as responsive, kind, and considerate as Clark. He responds to every email that I send, usually within 15 minutes or less. And when he responds, he is very clear and thorough with his directions. He also always follows-up, to make sure that my problem has been resolved. He has been an all-around joy to work with. I just wanted to share this, as people are often not recognized for all of the amazing work that they do, and I so appreciate working with someone who makes my job easier!"

—Tulli Dobler , Business Manager Bright Horizons Family Solutions @ Georgetown DC

"AJ has gone above and beyond in resolving some issues VSC had, and I wanted to let you know that. He really knows his stuff! He figured out solutions to multiple issues we were having that were completely unrelated and fairly complex. I really appreciate everything he's done to help us. Just wanted to let you know."

—Aliza Forman, IT Director Veterinary Surgical Centers

"The voice over IP service has been consistent and clear. The capabilities of our new phone system easily met our current needs, and the training, support and service made implementation simple. Most importantly, we are now positioned for business growth, providing the flexibility our clients and employees are looking for from the technology we utilize."

—Scott W. Pohlman, Partner Hale Ball

"Centric has partnered with the Fund a number of years and has been able to provide telecommunications that accommodate our rapid growth and growing globalization. Everyone really enjoys having instant contact with international colleagues by dialing a three-digit extension. We have appreciated their dedication to providing excellent customer and technical service throughout our business relationship."

—Sarah Yarger, Manager of Technology The Fund For Global Human Rights

Maintenance and Management

OUR PARTNERS :

Comprehensive Solutions: