On Premise Maintenance and Management

Experience Does Matter – And We Prove It Every Day.

Driven by a highly skilled and manufacturer-certified team of system engineers, technicians, trainers and customer service representatives, we support our clients with exemplary service every day.

Our technicians and engineers are highly skilled and experienced with both system software as well as equipment. We have always been able to have a system operate to our customer’s satisfaction.

Our Maintenance and Management programs are flexible and include software support and equipment repair for telephone systems, peripherals, and video conferencing. Our maintenance programs include:

Maintenance Contracts
Flexible programs
Alarm monitoring and reporting options
Three packages to choose from:
1. Silver: Software Support (included with Hosted PBX)
2. Gold +: Parts, Labor and Software Support during business hours, plus free remote MAC
3. Platinum: Gold + with 24-hour labor coverage

"LSNV selected Centric Telecom as our telecom provider in November 2011 after a full telecom purchasing search process. Centric was selected based on their industry knowledge, excellent reputation in the marketplace, and their overall professional demeanor. While this was prior to my joining LSNV, I understand that our Deputy Executive Director and Intake Manager at the time were impressed with how Carrie and Larry took the time to understand our very complex office network of offices dispersed all over N. Virginia, all of the challenges of our old phone system, and asked a lot of questions about how we function at the different department levels.

They submitted a solution that completely replaced all our equipment, internet and voice at our sites as well as data cabling as needed to accommodate the new technology. It was cohesive and innovative, giving us the latest technology for the time, increasing our efficiency and productivity while allowing us to provide better service to our clients though shorter hold times, etc.

I have enjoyed working with Centric Telecom since I joined LSNV in early 2013. We recently went through the process a second time and upgraded our on-premise phone system with Centric's cloud phone system solution. We are currently in discussion with them about updating our call center solution. As you can see, Centric Telecom is a technology partner not just our vendor."

Kwame Pobee, IT Manager LSNV

"Centric Telecom installed hosted VoIP service in multiple locations for us in 2014. The staff was great and patient training us on the new systems and worked out special programming for our customized needs. Quick and responsive!"

—Sandy C. Georgetown Insurance Service, Inc.

"The voice over IP service has been consistent and clear. The capabilities of our new phone system easily met our current needs, and the training, support and service made implementation simple. Most importantly, we are now positioned for business growth, providing the flexibility our clients and employees are looking for from the technology we utilize."

—Scott W. Pohlman, Partner Hale Ball

“What I like most about Centric is their service and support. You can get VOIP phones and solutions from many different vendors and I talked to a lot of them. But Centric offered the service agreement and support that we needed. There’s a lot they can do remotely, but when we need or just want a tech on site, they send one. We are not the most organized company and we were going through a lot of staff changes, growth, and moving and Centric was able to work with us, be patient and ensure we got everything we wanted. Our Centric Account Manager even negotiated our internet contract with Comcast when we were moving so all I had to do was sign the paperwork.”

—Krystal Ramseur, MPA Operations Manager, Academy of Hope Adult Public Charter School

"We have been using Centric for all our telecommunications services for the last ten years or so when we replaced our aging mechanical systems with new technology. This includes multiple buildings and phone systems in diverse geographic locations throughout St. Mary's County. We have found Centric to be highly skilled, reliable and professional throughout the years. They have always been available and ready to assist, no matter how minor the issue. Their professional technicians are quite adept at problem solving, either on scene or remotely, and down time has been kept well under our requirements. We have presented them with many programming and installation challenges and they have performed flawlessly. It has truly been a pleasure doing business with them. I highly recommend their services"

Robert J. Fehn Sr., IT Director St. Mary County Metropolitan Commission

On Premise Maintenance and Management

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